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Carnival compensates passengers for ‘construction site’
Carnival Cruise Line has handed out compensation for annoyed passengers who complained of being in a ‘construction site’ during a recent cruise.
The line gave Carnival Glory passengers a 25% refund of their cruise fare and a 50% credit for a future cruise after a stream of complaints with the line apologising for not giving advanced warning.
Ahead of dry dock refurbishment which began at the weekend, Carnival took the forward pool, whirlpool and water slide out of service.
The dry dock work will see the installation of a new WaterWorks experience.
"We just paid full price for an incomplete ship in a construction zone," disgruntled passenger Varis Ozols told local media
A statement from Carnival said: "We sincerely apologise to our guests who had their vacation experience disrupted by the refurbishment work occurring on board Carnival Glory. We clearly underestimated the impact this work would have on their cruise experience and, in hindsight, should have advised guests in advance that the water slide and pool would be closed during their cruise.
"While we have done this same refurbishment work on other ships without issue, we did not fully appreciate the impact the mid-ship location of the water park would have on our guests. We very much regret the inconvenience our guests experienced and are very sorry we let them down."
Carnival also said this work will not be completed in time for the first post-dry dock cruise and will compensate customers with $200 per cabin credit.
Customers may instead move to another cruise or claim a full refund, Carnival’s president Christine Duffy said in an email addressed to customers.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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