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Carnival Cruise Line reviewing decision to drop free room service
Carnival Cruise Line is reassessing its decision to ditch free room service and replace it with à la carte pricing.
The rethink comes after a wave of criticism from cruisers.
While it hasn’t abandoned the idea yet, it will be ‘making some adjustments.’
Carnival’s original timeline was to introduce a new room service menu this month.
The new menu was to have individual items priced from $2 to $5, except for continental breakfast which remains free.
"I had previously told you about changes to our room service offerings that would go into effect in January. I wanted to let you know that we are in the process of making some adjustments to that plan to balance the interests of our guests with our efforts to reduce food waste costs," brand ambassador John Heald said in a Facebook post.
"For the time being then, there will be no charges until we finalize a plan."
Heald’s Facebook page was bombarded with negative comments, with many saying a per-item charge will result in much higher bills compared to rival lines like Norwegian which charges a fixed room service fee of $7.95.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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