United Kingdom
United States
Asia Pacific
Cathay Pacific rolls out Whatsapp customer service in Hong Kong
Local customers of Cathay Pacific can now get answers to various airline service related queries via Whatsapp, round the clock.
The airline launched a dedicated 24/7 Whatsapp chat support service for Hong Kong residents.
It is available in English and Chinese.
Anyone with a +852 Hong Kong number can message the Cathay customer services team on +852 2747 2747 for ticketing, booking and loyalty member account enquiries.
The Hong Kong flag carrier has already rolled out Whatsapp customer service in India and the UK, although it is not 24/7 service.
The service will complement its other customer care channels such as email, phone calls, and social media.
Written by Ray Montgomery, Asia Editor
Related News Stories:
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled