Confusion as some holidaymakers are allowed to leave Tenerife hotel but others forced to stay

Friday, 28 Feb, 2020 0

Some guests at the H10 Costa Adeje Palace in Tenerife have been allowed to return home while Jet2holidays has told its customers they won’t be flying home until at least March 10 and TUI says none of it British guests are being allowed to leave.

Spanish authorities said a group of 130 low-risk guests, including around 50 British holidaymakers, are being allowed to leave because they arrived on Monday and did not come into contact with the four Italian guests who tested positive for coronavirus.

The Foreign Office said it was trying to clarify the situation with the authorities.

TUI said none of the guests who have been allowed to leave were from the UK but could not confirm if they were TUI customers from other countries.

It said all TUI UK and Ireland guests have been asked to remain at the hotel and it was continuing to follow advice from the FCO and Public Health England.

Jet2 has set up a crisis centre in Leeds to deal with the coronavirus situation unfolding in Tenerife.

It has around 100 customers staying in the H10 Costa Adeje Palace which is under quarantine.

In accordance with quarantine rules set by the World Health Organisation, it said only those who test negative for COVID-19 will be allowed on the rescue flight.

"Their health and safety is our absolute priority, as it is with every single one of our customers and colleagues," said a spokesman today.

"Our responsibility to our customers, our colleagues and the general public remains paramount."

Extra staff have been brought in to the Jet2 Leeds head office to deal with a flood of enquiries and to man a 24/7 hotline for concerned customers.

CEO Steve Heapy had to cancel going to the SPAA’s 90th annual dinner in Glasgow last night where he was due to speak.

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Bev

Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.

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