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Continental to ditch paper tickets
Sunday, 14 Apr, 2004
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Continental Airlines has announced its intention to scrap paper tickets all together by the end of the year.
The airline claims that 95% of domestic customers are already travelling on e-tickets, and 88% of international customers.
A move to 100% e-tickets will reduce loss, theft and paperwork hassles for the airline and its customers according to Continental. Continental says the scrapping of paper tickets will also include multi-carrier interline paper tickets. This means the airline has had to terminate 50 of its 180 interline and baggage agreements with various carriers that don’t have e-ticket capabilities.
Report by Ginny McGrath
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