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Delta boss apologizes for ‘unacceptable’ delays
Delta’s CEO Ed Bastian reached out to SkyMiles loyalty members, apologizing for the ‘unacceptable’ level of disruption passengers have faced.
Inan email to SkyMiles members, Bastian said: “I know many of you may have experienced disruptions as we build our operation back while accommodating a record level of demand.”
“If you’ve encountered delays and cancellations recently, I apologize. We’ve spent years establishing Delta as the industry leader in reliability, and though the majority of our flights continue to operate on time, this level of disruption and uncertainty is unacceptable.”
Bastian said Delta is also offering more flexibility to customers wishing to change their travel plans ahead of the busy July Fourth holiday travel weekend.
The waiver is being issued to give Delta customers greater flexibility given busy travel times, weather forecasts and other variables.
The travel waiver for July 1-4 allows customers to rebook their trip with no fare difference or change fees, as long as customers travel between the same origin and destination.
Customers can adjust their travel plans via My Trips or the Fly Delta app.
Rebooked travel needs to take place by July 8, 2022.
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