HONG KONG – Delta Air Lines, which posted a 2009 net loss of US$1.24 billion, will invest $1 billion over three years to improve the customer experience in the air and on the ground.
Planned enhancements include:
– Installing full flatbed seats in BusinessElite on 90 trans-oceanic aircraft
– Adding inseat audio and video on demand throughout Economy Class on 16 Boeing 747-400 and 52 Boeing 767-300ER aircraft.
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– Completing the modification of 269 pre-merger Northwest aircraft to feature Delta’s signature blue leather seats, updated lighting and enhanced cabin amenities.
– Installing winglets on more than 170 Boeing 767-300ER, 757-200 and 737-800 aircraft to extend aircraft range and improve fuel efficiency by as much as five percent.
– Renovating and expanding Delta’s Los Angeles Sky Club lounge, and introducing new Sky Club locations in Seattle, Philadelphia and Indianapolis.
Ed Bastian, Delta’s president said, “Rather than invest in new aircraft, Delta will be spending its capital to improve the quality and consistency of the on-board product and efficiency for the aircraft we already own.â€
