United Kingdom
United States
Asia Pacific
Delta suing vendor over chatbot data breach
Delta Air Lines has filed a lawsuit against a vendor that provided a chatbot service on its website.
The chatbot run by firm [24]7.ai Inc suffered a data breach in 2017.
The airline accused it of lax security protocols and failing to inform them of the breach for five months.
According to the Wall St Journal, the suit says there was no multifactor authentication for employees accessing source code and workers were able to use shared login credentials.
Hackers were able to access the system via compromised login details and then changed the source code of the chatbot to capture guest information.
Card details and other personal information of up to 825,000 customers were compromised.
"This has been an ongoing issue between the companies and nothing new has arisen, except that Delta has chosen to litigate this matter," said [24]7 senior vice president William Bose.
Delta has not yet commented on the status of the lawsuit.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Boy falls to death on cruise ship
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel