The US administration plans to get tough on airlines over lost, damaged or delayed checked bags, and non-delivery of other services. The Transportation Department wants to strengthen current rules to require airlines make prompt refunds for services not provided such as in-flight Wi-Fi.
The agency will issue the proposal in the coming days, and it could take effect by next summer. It would mean airlines must issue refunds if they fail to deliver a bag within 12 hours of arrival. The deadline goes up to 25 hours for an international flight.
