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DOT proposes tougher new rules over ancillary fee refunds
The US administration plans to get tough on airlines over lost, damaged or delayed checked bags, and non-delivery of other services. The Transportation Department wants to strengthen current rules to require airlines make prompt refunds for services not provided such as in-flight Wi-Fi.
The agency will issue the proposal in the coming days, and it could take effect by next summer. It would mean airlines must issue refunds if they fail to deliver a bag within 12 hours of arrival. The deadline goes up to 25 hours for an international flight.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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