Gulf carrier Emirates has achieved a Certified Autism Center Designation for all of its Dubai Check In facilities.
This comprises Emirates City Check-in & Travel Store in DIFC, Emirates Cruise Check In – Port Rashid, Emirates Cruise Check In – Dubai Harbour and Emirates City Check-In Ajman, in addition to the Emirates’ hub in Dubai International Airport Terminal 3.
The certification, awarded by the International Board of Credentialing and Continuing Education Standards (IBCCES) ensures that all Emirates facilities in Dubai have taken a significant measures to be more accessible to neurodiverse customers.
Emirates staff underwent specialised training on autism and sensory awareness, to understand the needs of autistic travelers.
Comprehensive facilities audits were conducted across the locations.
This builds on recognition of Dubai International Airport as the first international airport to earn the designation from IBCCES.
Emirates’ City Check-Ins across Dubai offer check in for flights up to 24 hours in advance, and can drop off luggage between four and 24 hours before departure.
Mohammed H. Mattar – Emirates DSVP Airport Services said: “Emirates is committed to providing a seamless travel experience for everyone.”
“We’ve proactively partnered with Dubai’s DET and IBCCES to certify all our city check-in locations across the UAE.”
IBCCES also created AutismTravel.com, an online resource for families that lists certified destinations that meet the CAC requirements.
