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Gill's Cruise Centre in job shake-up

Wednesday, 16 March 20113 min read

Gill’s Cruise Centre is to move around 30 jobs at its London offices to Cardiff in a bid to cut costs as Complete Cruise Solution commission levels fall.

Staff will either be offered relocation packages or alternative sales jobs in London.

Chairman of Gill’s Alistair Gill said: “In 2008 Gill’s Cruise Centre relocated its sales team from Cardiff to London, and this proved to be very successful for the business.

"As a consequence of this the company wanted to build on this success and located client services and documentation alongside sales in London for much improved communication and, ultimately, increased client satisfaction and repeat business.”

But he said the cutting of commission levels by Complete Cruise Solution – which comprises Carnival’s brands Cunard, Princess Cruises and P&O Cruises – has meant a re-organisation.

He added: "Business performance is likely to be affected by well-publicised reductions in commission levels. There are implications for the business if appropriate reductions to both fixed and variable costs are not implemented.

"It is therefore with regret that we have made the decision to relocate client service and documentation teams from the London office back to Cardiff.

"The immediate implication of this is that 30 positions have been displaced. All displaced staff have been offered alternative opportunities, either in our sales division which will remain in London, or relocation packages have been put in place offering staff positions within our Cardiff-based client services and documentation teams.

"We are pleased to say that, at this stage, there seems to be interest in our alternative offers, with a view to keeping redundancies to a minimum.”

By DInah Hatch