If you want to take the most reliable US airline, try Hawaiian.
It emerged as the US’s most reliable airline, scoring the industry’s top rankings in the areas of on-time performance and fewest flight cancellations, according to the US Department of Transportation (DOT).
That was the case for at least the month of January, which was the most recent time frame available, said the monthly Air Travel Consumer Report.
The DOT reported that Hawaiian led all carriers with 91.2 percent of its flights arriving on time during January, exceeding the industry average by 14.9 percentage points.
Hawaiian also led the industry in fewest cancelled flights. It only had two cancellations out of 5,549 total flights.
“Hawaiian ranked third in fewest consumer complaints for January, with DOT reporting three complaints compared to nearly 692,000 passengers served during the month,” said Travmedia.com.
Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the 20th annual Airline Quality Rating study. The airline had that distinction in three of the past four years.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 16 airlines.
By David Wilkening
