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Hotel check-in battle heating up
An increasingly heated issue within the hospitality industry: round-the-clock hotel check-in, check-out.
Consumer advocacy groups have stepped up calls for regulation that would force hotels to offer flexible check-in and check-out times. Alternatives include plans where guests sould be charged on a 24-hourly basis from the time of entering to the time of check-out.
But David McMillan, CEO of the International Hotel & Restaurant Association, argues the change would have an adverse impact on consumers.
He said any standard would lead to rate increases, not decreases.
“This is immediately obvious to any hotelier — but not obvious to consumer groups and standards organizations,” he said.
The International Organization for Standardization (ISO) is a leading proponent of the change.
Report by David Wilkening
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