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HRG introduces new point of sale tool
Hogg Robinson Group will introduce a new consultant tool, HRG Point of Sale (HRG POS), from next month.
Independent of any one GDS system, it uses HRG’s in-house developed technology platform – HRG Universal Super Platform.
It will bring together all global booking systems into a single shared information source, enabling staff to deliver a superior international service across the globe, the company claims.
The new solution brings all relevant information into a single source, offering greater transparency, comparability and access to more data.
It also gives easy access to traveller-specific information (such as travel policy or booking history), from multiple international locations.
Following successful completion of the pilot project, HRG POS will be introduced internationally in line with client needs, according to the company
The travel management company’s business technology and distribution director Bill Brindle said: “HRG POS will help our consultants cut through the complexity and diversity that currently exists in the corporate travel market.
“Where deployed, staff will easily be able to access all pertinent information relating to client enquiries, enabling them to focus their specialist skills on adding further value to the traveller.
“With easier access to full details of previous trips, regular travel patterns, where clients like to stay and dietary requirements, combined with full access to any travel policy rules at their fingertips, consultants will have a better understanding of clients’ needs and can use the additional information to enhance the experience of busy corporate customers.”
He continued: “We have worked hard to develop a solution that is seamlessly integrated with all HRG’s technology offerings, as well as those third party solutions used by HRG on behalf of our clients, to really enhance the service we offer on a global basis.”
by Phil Davies
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