India regulator Directorate General of Civil Aviation (DGCA) issued new draft guidelines for airlines carrying customers with disabilities.
It responded to the recent backlash over the ‘inappropriate handling’ of a passenger by Indigo, which was subsequently fined.
Airline should not refuse travel to any person on the basis of disability. If an airline believes the health or wellbeing a passenger will be adversely impacted in-flight, the passenger should first be looked at by a doctor.
