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Jet2holidays receives Feefo accolade
Jet2holidays has been awarded the Platinum Trusted Service Award for the second year running by Feefo, one of the UK’s biggest online review platforms.
It follows positive customer feedback for the way in which Jet2holidays handled the pandemic during 2020, but Feefo also took into account reviews from the previous three years.
Only companies that provide a consistently excellent service, sustained over three consecutive years or more, receive the Platinum Trusted Service Award.
Unlike with some other review sites, Feefo users have to provide proof of a purchase in order to leave a comment.
Jet2holidays achieved a score of 4.7 out of 5 from over 600 reviews in 2020 to receive the Gold Trusted Service Award for the fourth year running, and automatically received the Platinum Trusted Service Award accolade.
CEO Steve Heapy said: "There is no doubt that the past 12 months have been a challenge, but despite this our absolute focus is always about getting it right for our customers and delivering a first-class experience.
"This latest accolade shows that our customer-first approach has not wavered, and we are extremely proud that our efforts have been recognised in this way. The fact that this latest award is as a result of hundreds of positive reviews from paying customers makes it an even greater achievement, and we know that by doing the right thing for customers will stand us in good stead when the sun starts to shine again."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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