United Kingdom
United States
Asia Pacific
Jet2holidays stops selling Tenerife hotel struck by coronavirus
Jet2 has stopped selling a hotel in Tenerife which has been put into lockdown after a guest was found to be suffering from coronavirus.
Some 1,000 holidaymakers, including guests from Briton, are trapped in the hotel, having been told to stay quarantined in their rooms.
Jet2, one of a number of UK operators to feature the H10 Costa Adeje in the south of the island, said it’s suspended reservations for the hotel and clients already booked will be transferred to other properties.
A spokesperson said: "We are aware of reports that a non-Jet2holidays customer staying at the H10 Costa Adeje Palace in Tenerife has tested positive for coronavirus. Under the advice of the Regional and the Spanish Government Authorities, the hotel has been placed under quarantine.
"We have stopped all sales to the hotel, and customers who are due to travel to the hotel will be transferred to other accommodation. In line with the Foreign & Commonwealth Office advice, our flying programme remains unchanged.
"The health and safety of our customers is our absolute priority, and we will continue to release more information as it becomes available."
TUI, which also has guests clients stuck in the Costa Adeje said: "All guests have been asked to remain in their rooms and are being looked after by the hotel. Our holiday programme to Tenerife continue to operate as planned for all other hotels. We will provide a further update as soon as we have more information."
The hotel was placed in quarantine early today after an Italian doctor who had been a guest at the Costa Adeje for seven days was tested positive for coronavirus (COVID-19) after he went to a private clinic with flu-like symptoms. His wife has since also tested positive.
While other hotel guests have been told to remain in their rooms, media reports suggest some were allowed out for breakfast this morning.
The beach area at the back of the hotel has also been cordoned off, and ocal and national police have been guarding the main road entrance to the hotel, which is sealed off by barriers.
One guest posted a picture of a padlock on a door of the hotel, with a police vehicle parked outside to enforce the quarantine.
Related News Stories:
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darren Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Tricia Handley-Hughes of Inteletravel announces the location for the TravelQuest 2025 conference
BA pilot dies during layover
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Protestors now targeting Amsterdam cruise calls