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Jetstar again under fire over customer service
No frills airline Jetstar has been criticised after its staff allegedly refused to help a group of Hobart schoolboys whose flight home from Melbourne was cancelled.
Parent Ross James says after their flight was cancelled, the boys and some of the other parents were asked to leave Melbourne airport as it closed.
Mr James says staff from Jetstar did not offer to accommodate the boys, who had just finished taking part in soccer’s Kanga Cup in Canberra.
He says he is disappointed at the way the airline has treated them.
“We arrived at Tullamarine to take our flight back to Hobart – they’ve just told us they’ve cancelled the flight and now they’re evicting us all into Melbourne’s rain,” he said.
“They’re offering nothing, absolutely nothing – not a shred of concern from any of the staff at all.
“There were about nine of them here, and not one of them has offered anything.”
The group of 22 children and parents spent the night at another terminal at Melbourne airport and hope to be on a plane about mid-morning.
Graham Muldoon
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