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Jetstar in the news again
Budget carrier Jetstar finds itself in the papers again today for all the wrong reasons after ordering a 36 year old female passenger to cover up an”offensive” tattoo or leave the plane.
The Herald reports that soon after boarding a flight to Brisbane last month, the 36-year-old said she was asked to cover the tattoo on her shoulder blade – even though singlet straps already hid the most potentially offensive bit – or get off the plane.
The crew said there were children on board and some passengers might be offended. In front of other passengers, they gave her a jacket and told her to wear it until she reached the terminal.
Ms Bull said she was too shocked to argue. “It was humiliating. I couldn’t see the problem. [Because of the straps] nobody could have worked out what the picture was. I was very embarrassed.”
Cameron Murphy, president of the NSW Council for Civil Liberties, said it was a censorship issue. He said staff should be encouraging people to fly rather than policing body art.
“I think the operators of Jetstar should be more sensible,” he said. “It’s really an issue of freedom of expression. There’s no particular reason why something like that could cause any problem for people.”
The wman in question has since sent a formal letter of complaint to the airline.
A Jetstar spokesman, Simon Westaway, said the company would look into the issue when it received the letter.
Anybody who follows the news and particularly listens to Sydney radio will know that the low cost carrier has a poor image when it comes to customer service. The draconian half hour before check in or lose your seat attitude clearly riles many travellers used to more flexibility.
Perhaps Jetstar should soften the approach and become a bit more customer and media friendly.
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