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Kuoni ups its flexible booking policy
Kuoni has launched a new flexible booking initiative that allows holidays to be cancelled or changed up to 10 days before travel for any reason at all.
The Flex+ initiative is being called a ‘peace of mind promise’ by Kuoni and will be available on worldwide holidays for travel any time up until the end of June next year. It is available on new bookings made from now until 31 December 2020.
Kuoni launched Kuoni Flex in March, allowing people to switch their holiday to alternative travel dates without charge right up until seven days before departure.
Derek Jones, CEO of Kuoni, said: "We’re confident that this is the most flexible offer from any travel company right now. We want people to be excited about planning their holidays again, with the knowledge that they can change their mind, move the dates or easily get their money back up to 10 days before they are due to go."
"We’ve listened carefully to what customers are telling us. There’s strong demand for destinations including the Maldives, Mauritius, Seychelles, Italy and Greece, but there’s a hesitancy to commit to booking. They need reassurance that if circumstances change they can amend or cancel without penalty."
"Holidays are central to people’s happiness and the anticipation of a holiday provides a much needed boost to wellbeing. Flex+ will give people the confidence to make decisions around their travel plans and give them something positive to look forward to."
The offer is on selected holidays throughout the Indian Ocean, Far East and Europe with handpicked airlines which includes Emirates, Qatar Airways, Etihad Airways, SriLankan Airlines, Air France/KLM and for holidays to Europe, British Airways.
By Louise Longman, Contributing Editor (UK)
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