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Luton blames Border Force for ‘terrible’ arrivals experience
London Luton Airport has apologised for hour-long delays at immigration but blamed the queues on Border Force.
In a Tweet, the airport even urged passengers to complain directly to the Home Office department, publishing the email address they should write to.
Passengers had taken to social media to complain of long queues on arrival at the airport. Some claimed people were fainting and vomiting in yesterday’s heat.
One person tweeted that sick children were among the many passengers held in the passport queue in a corridor with no air-conditioning on the hottest day of the year so far.
An airport spokesman responded by saying Luton would take up the issue with Border Force ‘nationally and locally’ and urged passengers to do the same.
It added: “If you would like to complain directly you can email borderforcecomplaints@homeoffice.gsi.gov.uk
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The airport told TravelMole: “We apologise for any inconvenience caused by extended wait times at the UK Border. Our immigration hall is being extended and reconfigured as part of our ongoing transformation.
“We continue to work with Border Force at a local and national level to ensure the best possible service to our passengers”.
A Border Force spokesman said he would investigate the issue.
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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