Melbourne Airport taps SITA tech to enhance passenger experience

Thursday, 06 Jun, 2019 0

Melbourne Airport has extended its partnership with air transport tech provider SITA to enhance the overall passenger experience.

A range of passenger-friendly technologies will roll out as part of the airport’s multi-billion dollar investment programme to support growth to 70 million passengers annually by 2038.

SITA provides Melbourne Airport with services for passenger check-in and bag drop in the International Terminal, and these will be introduced across other terminals.

It will ultimately provide up to 400 passenger touchpoints ranging from mobile and standard check-in desks, gate boarding, self-service check-in, hybrid and standard self-bag drops.

These services are based on SITA’s common-use platform, AirportConnect Open which is present in hundreds of airports globally.

"Technology plays an increasingly important role in the operation of an airport, particularly as we strive to streamline the passenger journey through the airports and make the processing experience as unobtrusive as possible," said Luke Halliday, CIO, Melbourne Airport.

"We needed a partner that could join us in delivering against that vision and provide the best solutions to meet our changing needs as we expand."

SITA-enabled hybrid check-in areas allow flexibility for the airport to offer a mix of agent and self-service passenger processing, which can be adapted based on the time of day, type of passenger traffic and airline’s preference.

"The flexible hybrid solution designed and being delivered by SITA will boost capacity while maintaining a customer-centric approach," Halliday said.

SITA also provides common-use services at airports in Brisbane, Adelaide, Gold Coast and Cairns.

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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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