More than two-thirds of American travellers are happy with the level of security at the nation’s airports.
A survey by Travel Leaders Group showed nearly 68% were ‘satisfied’ and just 14.9% said they were ‘frustrated’ by airport security screening.
The survey also found a large decrease in the number of travelers irked by wait times at passenger screening compared to a year ago.
However, there are several aspects of the screening process that passengers want to see the end of.
The most hated was the removal of shoes at 27.3%, followed by extensive pat-downs and the limit on liquids in carry-on bags.
Yet more than 20% would like to see no changes.
"There were plenty of lessons to be learned from last year’s struggles with extremely long security lines. Based on our newly released survey data, increasing TSA checkpoint personnel and encouraging more travelers to enroll in TSA PreCheck or Global Entry have had the desired impact," said Travel Leaders Group CEO Ninan Chacko.
"Our travel agents have been at the forefront of assisting travelers in understanding the latest security measures and taking appropriate actions. Travel Leaders Group also continues to work closely with the Department of Homeland Security on this topic. Balancing the safety and security of travelers with their comfort and convenience is not easy. But it appears the system is working better today than it was one year ago."
