The Chinese Ministry of Transport has released new regulations aimed at improving customer service delivery during flight disruptions and delays.
Due to come into effect on January 1, 2017, passengers will be compensated for accommodation and meals during flight delays where the airline is culpable.
Where disruption is due to a ‘force majeure’ or security situation not caused by a carrier, companies are responsible for accommodating passengers overnight where appropriate but are not liable for other expenses.
The new edict also requires airlines to deplane passengers when a tarmac delay reaches three hours.
