“There’s a lot of agents out there, and we’re going to try to identify and flush out those working at home,” Tim Rubacky, manager of strategic support and communications, told TravelMole.
He said the Miami-based Oceania will be offering the first cruise line agent support program designed specifically for home-based agents. The company is targeting 35,000 members.
Details will be announced later, but the company plans an exclusive, private label website that offers:
- Web-based training tools.
- Concierge style personal support.
- Training seminars held aboard Regatta and Insignia.
- Special incentive commissions.
Mr Rubacky said the level of agent support will be unprecedented in the industry.
Home-based agents will have a dedicated team of sales-support professionals at the line’s headquarters.
“The concierge service will mandate a very quick response to requests for help or to solve any problems,” he said.
Agents will also have access to customized programs tailored to the various needs of their clients. The service will include personalized marketing tools.
Report by David Wilkening
