United Kingdom
United States
Asia Pacific
Passenger pays Twitter to slam British Airways
British Airways paid the price for a losing a customer’s luggage when an irate passenger paid $1,000 to promote his Twitter tweet about the incident.
A tweet about the lost luggage on a flight from Chicago went viral after it was promoted in the U.K. and U.S.
The tweet, which Hasan Syed bought from Twitter’s self-service ad platform, received more than 76,000 impressions in a couple of days on the social media site, and was picked up by news services including CNN.
Syed, who uses the handle @HVSVN, followed up his initial tweet with a series of posts slamming BA for allegedly losing his parent’s luggage on a weekend trip to Paris.
Promoted tweets appear in search results for a promoted trend and can be retweeted by any Twitter user.
BA took four hours to respond to Syed via a direct message on Twitter that read: "Sorry for the delay in responding, our twitter feed is open 09:00-17:00 GMT. Please DM [direct message] your baggage ref and we’ll look into this."
A BA spokesperson said: "We would like to apologize to the customer for the delay in receiving his bag. We contacted the customer and delivered his bag yesterday."
Earlier today, Syed tweeted "I got what I wanted. I win."
Related News Stories:
Cheryl
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled