Qantas Domestic and International CEO Andrew David acknowledged the airline is failing its customers.
Weeks of disruption have led to a flood of complaints over last-minute cancellations and misplaced baggage.
David apologised for not meeting the ‘high expectations’ of customers.
“Clearly, over the last few months we have not been delivering what we did pre-Covid,” he said
He says the situation is improving now.
To improve reliability Qantas will trim schedules
