Ryanair’s own customer service statistics reveal a slight slip in the airline’s punctuality last month.
According to Ryanair, only 78 percent of its flights were on-time in July, compared with 85 percent in July 2009.
There was also a small increase in the number of dissatisfied passengers last month. The airline received 0.73 complaints for every 1,000 passengers compared with 0.67 complaints per 1,000 last year.
Ryanair saw fewer baggage complaints, only 0.37 for every 1,000 passengers compared with 0.7 last year, but this is not surprising as a big increase in the airline’s baggage fees this summer must surely have encouraged more passengers to travel without luggage.
By Linsey McNeill
