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Ryanair urges outstanding cancellation claimants to come forward
Ryanair has refunded or re-booked 99% of customers affected by September and October cancellations and is urging the remaining 1% to get in touch.
Of those hit by the second round of cancellations, during Ryanair’s winter schedule, 20,000 passengers have yet to make a claim, which is 5% of all customers affected.
Chief marketing officer Kenny Jacobs said: "99% of the customers affected in September and October have now been re-accommodated, and the remaining 1% (less than 4,000 customers) are urged to get in contact regarding their rebooking or refunding options.
"We apologise to them and the 400,000 further customers affected by our winter schedule reductions. By the end this week, we will have processed over 95% of these customers’ refunds or re-routing requests.
"Our painful and deeply regretted winter schedule reductions have restored our industry leading punctuality with 97% of our first wave flights departing on-time last week, which means customers can now book our low fare flights confident that there is no danger of further roster related flight cancellations."
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Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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