Ryanair welcomed a Barcelona Court of Appeal ruling over the business practices of online travel agents (OTAs).
The Court affirmed the original decision which rejected the ACAVE Spanish travel agencies association criminal complaint against Ryanair.
It upheld Ryanair’s statements on online travel agent practices to overcharge customers by applying ‘service charges,’ Ryanair said.
“Damaging practices are true and supported by extensive documentary evidence,” it said.
“Some OTAs frustrate Ryanair’s direct communications with customers and block refund payments.”
OTAs do not have any commercial agreements with Ryanair and are not authorised to sell their flights.
“We encourage all customers to book their flights directly on the Ryanair website or app to access the lowest fares and direct customer services,” Ryanair’s Dara Brady said.
