Singapore Airlines is the first airline to use the Automated Document Check facility at Singapore Changi Airport. Jointly developed by experts from eleven Star Alliance member carriers, this system simplifies the task of checking travel document requirements.
The Automated Document Check facility processes all visa, travel and immigration requirements of the countries in the customer’s itinerary and eliminates time-consuming manual verification by check-in staff, ultimately resulting in less time spent at the check in-counter.
Currently, when customers present the travel documents they have prepared, check-in staff will manually ascertain that they have met all the necessary travel and visa requirements for all their destinations to avoid being turned away on arrival.
The Automated Document Check facility evaluates all the travel documentation prepared and carried by the customer, and gives a “Yes†or “No†response to inform the check-in staff if the customer has all the required documents to proceed with their journey. It presents travel warnings, conditions and visa requirements on the screen in a simple format that is customised for the customer’s journey.
This is possible as the facility contains an extensive up-to-date database containing rules for every country. Nevertheless, customers are still responsible for preparing and ensuring that they have the necessary documents prior to their travel.
Singapore Airlines is the first airline in the world to implement this Automated Document Check facility, with other Star Alliance member carriers planning to use this product in the future.
A Report by The Mole
