NEW YORK: Singapore Airlines was the favourite among travellers for in-flight amenities in a survey conducted by TripAdvisor.com. SIA snatched the crown from 2006 favourite, British Airways.
Virgin Airways came in second in this year’s poll. Four US airlines, along with Ireland’s Ryanair, filled the bottom five places in the airline amenities table.
Singapore was also recognised for having the best food of any airline, followed by British Airways.
“Travellers continue to request some pretty basic amenities of carriers,” said Michele Perry, director of communications for TripAdvisor. “By offering more room and cleaner facilities, travellers will be much happier with their airline experience.”
The poll results:
Top 5 Comfort Features:
1. Roomy and clean bathroom
2. Clean blanket/pillow
3. Noise-canceling headphones
4. Sanitising wipes to clean tray tables/arm rests
5. Anti-germ products/toiletry kits
Top 5 Entertainment Features:
1. Video screen at every seat
2. On-demand movies
3. Internet access
4. Route map display
5. Real-time satellite TV
Top 5 Complimentary Beverage Choices:
1. Bottled water
2. Soda/cola
3. Wine
4. Fruit juices
5. Cocktails
Top 5 Complimentary Snack Choices:
1. Fruits and vegetables
2. Cheese and crackers
3. Nuts
4. Pretzels
5. Candy and cookies
Top 5 Luxuries Travellers Would Pay Extra For:
1. A bed
2. Gourmet food
3. Massages
4. Premium liquor
5. Manicures
Top 5 Airlines for Best Amenities:
1. Singapore Airlines
2. Virgin Atlantic
3. British Airways
4. Emirates
5. Cathay Pacific
Five Worst Airlines for Amenities:
1. Southwest
2. RyanAir
3. U.S. Airways
4. American Airlines
5. United
