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Southwest Airlines asks passengers to call out bad behavior
Southwest Airlines is being a little more proactive to prevent in-flight flare-ups.
It has another request for passengers during pre-flight safety briefings: if you see it, say it.
In the briefing, it is asking flyers to report any ‘unwelcome behavior’ from their seatmates.
"This change reflects Southwest’s commitment to ensuring a safe and welcoming environment at all times," Southwest spokesman Brian Parrish told CNN Travel.
Flight attendants are ‘an approachable, professional resource for reporting any unwelcome conduct’ Parrish said.
The airline confirmed it was quietly added to the pre-flight briefing script in late January.
The briefing concludes with the statement: "We are here for your comfort and safety. Please report any unwelcome behavior to a flight attendant.’"
"Safety is always our uncompromising priority, and this new pre-flight reminder is one more way that we can support customers with our Southwest hospitality," the carrier said.
When potential issues arise, flight attendants have a number of ways to resolve them.
This includes reseating a passenger or requesting the offending party stops their objectionable behavior.
If not resolved it may then be escalated to informing the captain which could then involve a ‘welcoming party’ of law enforcement on arrival.
Of course on rare occasions more immediate, drastic action is called for.
When fight safety is at immediate risk due to violent or erratic behavior, flight crew – often with the help of other passengers – have been known to restrain passengers.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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