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Star Alliance taps biometric tech to streamline passenger experience

Monday, 29 July 20193 min read
Star Alliance taps biometric tech to streamline passenger experience

Star Alliance has teamed up with global IT firm NEC Corporation to develop a biometric curb-to-gate system to streamline the travel experience.

The partnership agreement will allow customers of member airlines to pass through all stages of the passenger journey quicker, including at check-in kiosks, bag-drop, lounges, and when boarding.

It is based on a secure identity management solution using facial recognition and passengers would be required to opt-in to use it.

The companies are touting increased operational efficiency and improved customer loyalty.

Members only need a one-time enrolment and can be used every time they travel on a Star Alliance member airline.

Personal data, including photos and are encrypted and safely stored in the systems, Star Alliance says.

"In NEC, we have found a strong partner who shares our vision of a seamless travel experience. This strategic partnership will help us make the way from curb to gate to aircraft a much simpler, yet innovative experience," said Jeffrey Goh, CEO of Star Alliance.

Star Alliance and NEC hope to introduce it at the first Star Alliance hub airport by early 2020.