Star Alliance taps biometric tech to streamline passenger experience

Monday, 29 Jul, 2019 0

Star Alliance has teamed up with global IT firm NEC Corporation to develop a biometric curb-to-gate system to streamline the travel experience.

The partnership agreement will allow customers of member airlines to pass through all stages of the passenger journey quicker, including at check-in kiosks, bag-drop, lounges, and when boarding.

It is based on a secure identity management solution using facial recognition and passengers would be required to opt-in to use it.

The companies are touting increased operational efficiency and improved customer loyalty.

Members only need a one-time enrolment and can be used every time they travel on a Star Alliance member airline.

Personal data, including photos and are encrypted and safely stored in the systems, Star Alliance says.

"In NEC, we have found a strong partner who shares our vision of a seamless travel experience. This strategic partnership will help us make the way from curb to gate to aircraft a much simpler, yet innovative experience," said Jeffrey Goh, CEO of Star Alliance.

Star Alliance and NEC hope to introduce it at the first Star Alliance hub airport by early 2020.

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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

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