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Stranded customers get an extra night on Superbreak
Superbreak stepped in to help 200 clients who were stranded in London yesterday following the overnight storm.
The UK specialist booked overnight accommodation for their customers – and all but one took up the offer.
National sales manager Graham Balmforth said: "Early on Monday morning, news began to break that people couldn’t get out of London because trains and transport were cancelled or delayed.
"We had over 200 people who had been on weekend breaks, so from 10am onwards we were getting advice from train companies and relaying messages to customers via agents.
"We arranged for overnight hotel accommodation for all our customers. Some of the trains did start operating again later in the day, but most people took advantage of an extra night’s stay.
"It was a very busy day and some people were panicking because they were stranded. But because they had booked a package with us and we are the principal, then we are responsible for the customers."
Balmforth said all but one customer took up the offer of help from Superbreak.
"One client needed to get back for a business meeting so he decided to hire a care and drive all the way from London to Inverness."
Travel agent Graeme Brett, owner of Westoe Travel in Newcastle, who had over 100 customers stranded in London, took to Facebook to show his gratitude to Superbreak.
He posted: "Fantastic service and special thanks to reservations manager David Jarman and sales manager Chris Cundall for their magnificent efforts."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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