Vietnam based leisure airline Sun PhuQuoc Airways has picked Amadeus to power its customer experience operational functions.
The airline will deploy Altéa Passenger Service System (PSS), Amadeus Sky suite and Amadeus Revenue Accounting to support its full-service operations ahead of its official launch.
Developed by Sun Group – one of Vietnam’s leading tourism operators – Sun PhuQuoc Airways touts a “resort-in-the-sky” travel model.
Through the partnership, Sun PhuQuoc Airways will leverage the Amadeus Altéa PSS, an airline solution used to power booking, ticketing, inventory, departure control, and customer management.
Sun PhuQuoc Airways is also implementing Amadeus SkyWORKS, a schedule editor that manages an overall flight schedule creation process.
Sun PhuQuoc will also adopt Amadeus Revenue Accounting, to help the airline to track passengers’ sales revenue in real time.
“The vision is to create a resort-in-the-sky flight experience, where every customer’s journey is personalised and seamlessly connected to Sun Group’s tourism ecosystem. Choosing Amadeus is a strategic move that enables us to reach a global distribution network,” said Nguyen Manh Quan, CEO of Sun PhuQuoc Airways.
Sun PhuQuoc Airways is currently developing a hub-and-spoke network, with Phu Quoc island as the central hub, directly connecting major cities domestically and internationally.
Vietnam saw a 23% year-on-year increase in visitor numbers in the first four months of this year, with 7.7 million tourists arriving, according to official data.
