Teletext Holidays responds to CMA threat of legal action - TravelMole


Teletext Holidays responds to CMA threat of legal action

Tuesday, 17 Sep, 2021 0

Teletext Holidays has responded after competition watchdog Competition and Markets Authority threatened to take the company to court over delays in refunding customers.

The CMA said it ‘must comply with the law’ after parent company Truly Holdings, signed an undertaking to process all refunds by the end of August.

However it says refunds worth a total of £600,000 remain unpaid.

"The company is working as hard as it can to process the remaining refunds due under the Package Travel Regulations to our remaining customers." the company said.

It said 92% of customers have received refunds.

It had a total of £7.79m in refunds for  6,431 customers.

"The remaining customers have not been refunded because they have not provided us with their bank details. They have all been contacted repeatedly by email and telephone so that their bank details can be obtained and the refund paid."

We have also published a Covid-19 refunds page on our website with a webform and an email address for customers to contact us. Unfortunately, these customers have not responded," it said in a statement.

"We have engaged in a constructive dialogue with the CMA as to how best to engage with those customers who have, to date, failed to provide us with their bank details." 

The action by the CMA was welcomed by Which?

"We have received countless complaints from Teletext Holidays customers who have been battling for refunds for cancelled holidays. It’s hugely concerning that Teletext has not yet paid all outstanding refunds to its customers and it’s still failing to comply with the 14 day period required by law," said Rory Boland, Which? Travel Editor.

 



 

profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns

James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel

Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination

Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics

Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy

Bubba O’Keefe on Clarksdale’s Vibrant Music Scene

Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee

Craig Ray and the Expansion of the Blues Trail

Presenting Mississippi’s Cultural Trails with Katie Coats

Robert Terrell: A Journey Through BB King’s Influence

Rochelle Hicks: Celebrating Mississippi’s Musical Legacy

Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
TRAINING & COMPETITION

Our emails to you has bounced travelmole.com Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for TravelMole.com so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari