Telewest Endeavour offers online travel insurance with Voyager

Thursday, 20 Jun, 2002 0

Telewest is to enable agents to book Voyager’s travel insurance on-line through Endeavour Search – Telewest’s browser based holiday search facility.

Telewest said this latest addition to Endeavour Search allows an agent to offer travel insurance at a click of a button, either as part of the holiday package or as a standalone product. It said the booking procedure is simple to use and convenient for both the travel agent and the customer as the policy can be issued almost immediately on confirmation of the booking.

An individual’s two weeks’ European cover through Voyager costs £15.86 including 40% agents commission and insurance premium tax. Two weeks’ worldwide cover costs £33.27, which Telewest said is almost £2 less than Boots £35 worldwide premium. Voyager also offers a family premium, which covers two adults and any number of children under 18. Two weeks in Europe costs £31.72 and two weeks worldwide costs £66.54.

Telewest said the service will save agents time as it removes the existing administrative requirements of selling travel insurance. Keith Webber, Head of Travel, Telewest Business said: “We’re delighted that we can offer agents another tool to improve customer service and also cut down on the hassle and effort of selling travel insurance as well as the dreaded admin. This is the next progressive step for Endeavour Search in a long line of more added value services in the near future.”

Aubrey Abbott, director, Voyager said: “This development is great news for agents as it takes the effort out of selling travel insurance. It is easy to use and because they are selling on-line there is no extra administration required. The system prompts agents to explain policy exclusions to their clients and ask if they have any pre-existing medical conditions. Their responses are then recorded which has the dual benefit of ensuring that agents comply with insurance selling codes of conduct and preventing clients later claiming that they were not made aware of the medical restrictions.”

Although agents using the Telewest Travel Platform do not have to sell Voyager’s insurance, both Telewest and Voyager said they expect the competitive premium and ease of use to encourage high take-up.