Tempo Holidays rewards top agents

Tempo holidays has topped up its Tempo Loyalty Club (TLC) agents rewards package with … knowledge. 

For its biggest selling agents, Silver and Gold TLC members, Tempo Holidays has just added a new reward — in-depth briefings by Tempo Holidays’ product managers. 

According to Tempo Holidays National Sales Manager, Mark Johnson, Silver and Gold TLC members suggested the most tangible reward Tempo Holidays could offer was for Tempo Holidays to help them sell more product and higher quality product, thereby realistically boosting their revenues and profits.  

The upside for Tempo Holidays is also improved revenue as well as call centre efficiencies. Tempo Holidays consultants would spend less time on the phone with the top agents said Mr Johnson. 

“When the value of loyalty programs is being challenged by the travel industry and across the general community, we believe we have created a cost-effective and realistic rewards offering that meets the needs of everyone concerned,” he said. 

“Product managers passing on their personal insights is invaluable first-hand knowledge. If we can broaden the knowledge of our most important agents, they say they will be able to satisfy client needs quicker.” 

Tempo Holidays’ product managers were highly motivated people who were jealously proud of their destinations, said Mr Johnson. 

“Their destination knowledge is matched by their enthusiasm for their destinations, a characteristic which was not lost on agents at the trial briefings,” he said. 

“This is a business partnership,” said Mr Johnson. “We asked the agents how we could add value to TLC, they suggested more knowledge, we trialled it and got overwhelming support for the concept.” 

Silver TLC agents already get priority access to a TLC reservations consultant, priority service for confirmations and priority service for documentation for nett FIT (free independent traveller) land sales of $125,000 per annum. Gold TLC members also receive additional financial rewards upon attainment of nett land sales over $250,000 back to $1 and a guaranteed, fully funded familiarisation trip to a Tempo destination for one consultant per annum. 

All sales for the purposes of this program exclude group sales and air sales. Only nett FIT land sales are included in assessments, which will occur at the end of each financial year. 

Tempo Holidays’ use of TLC Gold, Silver and Bronze mirrors the new Tempo Medallion value rating the wholesaler is giving product in its brochures.