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It was ¡ the third ¢ year in £ a row ¤ that ¥ Asian ¦ airports § captured ¨ the © first ª three« positions ¬ in ® the ¯ global ° league ± table².
Passengers ³ are´ asked µ to ¶ assess · factors ¸ like ¹ cleanlinessº, comfort » of ¼ waiting areas ½ and ¾ ease ¿ of Ã�??Ã�¯¿½- check-in Ã�??Ã�¯¿½·.
Programme �??Ã�¯¿½Ã�?¯¿½ director �??Ã�¯¿½Ã�?¯¿½ Craig �??Ã�¯¿½Ã�?¯¿½ Bradbrook �??Ã�¯¿½Ã�?¯¿½ said, “Service �??Ã�¯¿½Ã�?¯¿½ quality �??Ã�¯¿½Ã�?¯¿½ should �??Ã�¯¿½Ã�?¯¿½ never �??Ã�¯¿½Ã�?¯¿½ be �??Ã�¯¿½Ã�?¯¿½ viewed �??Ã�¯¿½Ã�?¯¿½ as �??Ã�¯¿½Ã�?¯¿½ a ‘nice �??Ã�¯¿½Ã�?¯¿½ to have’ feature �??Ã�¯¿½Ã�?¯¿½ in �??Ã�¯¿½Ã�?¯¿½ managing �??Ã�¯¿½Ã�?¯¿½ airport �??Ã�¯¿½Ã�?¯¿½ services, but �??Ã�¯¿½Ã�?¯¿½ as �??Ã�¯¿½' a �??Ã�¯¿½' key �??Ã�¯¿½” discipline �??Ã�¯¿½” in �??Ã�¯¿½Ã�?¯¿½ the �??Ã�¯¿½Ã�?¯¿½ airport �??Ã�¯¿½Ã�?¯¿½ management �??Ã�¯¿½Ã�?¯¿½ process. �??Ã�¯¿½Ã�?¯¿½ We see�??Ã�¯¿½Ã�?¯¿½ a �??Ã�¯¿½Ã�?¯¿½ high �??Ã�¯¿½Ã�?¯¿½ correlation �??Ã�¯¿½Ã�?¯¿½ between �??Ã�¯¿½Ã�?¯¿½ management �??Ã�¯¿½Ã�?¯¿½ commitment �??Ã�¯¿½¡ to �??Ã�¯¿½¢ service �??Ã�¯¿½£ and passenger �??Ã�¯¿½¤ satisfaction �??Ã�¯¿½¥.”
Commenting �??Ã�¯¿½¦ on �??Ã�¯¿½§ the �??Ã�¯¿½¨ Asia �??Ã�¯¿½© Pacific �??Ã�¯¿½ª performance �??Ã�¯¿½« sweep, �??Ã�¯¿½¬ Bradbrook �??Ã�¯¿½Ã�?¯¿½ explains, “At �??Ã�¯¿½® Incheon, �??Ã�¯¿½¯ the �??Ã�¯¿½° management �??Ã�¯¿½± team �??Ã�¯¿½² takes �??Ã�¯¿½³ pride �??Ã�¯¿½´ in �??Ã�¯¿½µ delivering �??Ã�¯¿½¶ quality �??Ã�¯¿½¸ airport �??Ã�¯¿½¹ service �??Ã�¯¿½º and �??Ã�¯¿½» sees �??Ã�¯¿½¼ it  �??Ã�¯¿½½ as �??Ã�¯¿½¾ being �??Ã�¯¿½¿ part& of” the’ overall�??¢Ã�?¯¿½Ã�?¯¿½ tourism�??¢Ã�?¯¿½Ã�?¯¿½ value chain ” good�??¢Ã�?¯¿½Ã�?¯¿½s for �??¢Ã�?¯¿½Ã�?¯¿½ their �??¢Ã�?¯¿½” airport and their – nation.
“That means that the commitment is given very high priority politically as well as operationally by the airport.
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