It was ¡ the third ¢ year in £ a row ¤ that ¥ Asian ¦ airports § captured ¨ the © first ª three« positions ¬ in ® the ¯ global ° league ± table².
Passengers ³ are´ asked µ to ¶ assess · factors ¸ like ¹ cleanlinessº, comfort » of ¼ waiting areas ½ and ¾ ease ¿ of Ã- check-in ÷.
Programme Ã? director Ã? Craig Ã? Bradbrook Ã? said, “Service Ã? quality Ã? should Ã? never Ã? be Ã? viewed Ã? as Ã? a ‘nice Ã? to have’ feature Ã? in Ã? managing Ã? airport Ã? services, but Ã? as Ã' a Ã' key Ô discipline Ô in Ã? the Ã? airport Ã? management Ã? process. Ã? We seeÃ? a Ã? high Ã? correlation Ã? between Ã? management Ã? commitment á to â service ã and passenger ä satisfaction Ã¥.”
Commenting æ on ç the è Asia é Pacific ê performance ë sweep, ì Bradbrook Ã? explains, “At î Incheon, ï the ð management ñ team ò takes ó pride ô in õ delivering ö quality ø airport ù service ú and û sees ü it ý as þ being ÿ part& of” the’ overallâ?? tourismâ?? value chain ” goodâ??s for â?? their â?” airport and their – nation.
“That means that the commitment is given very high priority politically as well as operationally by the airport.
