Airtours publishes list of bizarre gripes in order to inform sales representatives
Saturday’s Daily Mail reports how Airtours reps and travel agents are receiving special training regarding customer complaints in an amusing article that highlights some of the more bizarre complaints fielded by staff.
The travel giant reportedly gets some 17,000 complaints every year, and while many of them are legitimate the company is now using a catalogue of real-life complaints to train its workers.
One such complaint comes from a family who said that they were not warned of the presence of fish in the sea, and that their children had been “startled” when they were paddling. Another complained about the colour of the beach, stating that it was “whiter than in the brochure”, while one holidaymaker in the Caribbean was concerned that the flight had been nine hours long and that visitors from the United States has only had to fly for three hours.
An Airtours “insider” told the newspaper: “People are much more aware of their rights nowadays and much more tempted to blame someone if something goes wrong. We have noticed a surge in weird complaints over the last few years.”
News From Abroad’s favourite complaint reported by the Mail is as follows: “My fiancé and I booked a twin-bedded room and were placed in a double-bedded room. We now hold you responsible for the fact I find myself pregnant. This would not have happened if you had put us in the rooms that we booked.” You couldn’t make it up …
