Thomson and First Choice are to hire more than 250 people at their Coventry and Luton bases. The roles will be mainly in customer support and distribution.
In Coventry, a pre-travel team of around 100 people is being put together to deal with customer needs across brands. Included in this number will be 28 wedding specialists.
At the Luton HQ, around 120 positions are being created to deal with after-travel customer care. There will also be 35 new members of the Luton-based legal team.
The operator says successful applicants will have a good understanding of customer service, adding “far from being a run-of-the-mill customer service call centre, the Coventry team will have the power to add the vital finishing touches to customers’ holidays”.
It adds that those in the Luton team will act as investigators, “empowered to reach a resolution for the customer as quickly as possible by taking ownership of an issue”.
HR Director for Thomson and First Choice Jacky Simmonds said: “We will be looking for naturally empathetic applicants who can grasp and help deliver the exceptional customer service Thomson and First Choice strive to deliver.’
For more information about the opportunities on offer visit www.tuitraveljobs.co.uk
By Dinah Hatch
