TM Insider 215

Tuesday, 02 Jul, 2002 0

The TravelMole Insider – Issue 215
ISSN 1474-2292
2 July 2002
http://www.travelmole.com

FEATURE: CRM in the travel industry
The background to CRM, how it is being implemented and the
opportunities it provides. Sponsored by Sabre.
http://www.travelmole.com/item/84833

LATEST INDUSTRY NEWS
1. IATA row threatens industry status-quo
2. Thomas Cook hit by slump in German bookings
3. UK visitor numbers slip back
4. Compass puts Travelodge up for sale
5. The TravelMole Interview: Howard Frost, Travelink
6. Lastminute launches in Japan
7. Ryanair names Tim Jeans replacement
8. Air travellers more worried by DVT than September 11
9. Business travel levels remain depressed
10. Site of the Week: LonelyPlanet.com

A message from Worldspan…
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Worldspan: one of the best and, increasingly, the preferred
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growing on-line agencies and consolidators. Worldspan
understands what the travel industry needs and creates the
solutions that really deliver efficiency, value and service.
Look up Worldspan at www.worldspan.com and keep an
eye out for further news on TravelMole.

EDITOR’S NOTE
Trying to get to the bottom of who exactly is to blame for the
breakdown of the Passenger Sales Agency Agreement
tallks in Miami is far from easy – not least because of the
conference’s closed door policy. Recriminations seem to be
flying around on both sides, with airlines blaming the
agents’ unrealistic expectations and agency
representatives arguing – it seems quite reasonably – that
the carriers cannot expect them to do the same amount of
work that they have in the past for no money. But with
ex-GBTA chairman Don Lunn (Ayscough Travel) warning
that the breakdown of talks is threatening the stability of the
whole industry, it is to be hoped that all parties decide to
return to the negotiating table – and sooner rather than later.
http://www.travelmole.com/item/85014

Have your say! If you would like to add your thoughts to this
or any other TravelMole article, click on the ‘Add a Comment’
button at the top of the story.

Best wishes

Richard Hammond
mailto:[email protected]

LATEST INDUSTRY NEWS
Breaking Stories: http://www.travelmole.com/news/index.html

1. IATA row threatens industry status-quo
~~~~~~~~~~~~~~~~~~~~~~~~~
A furious row has broken out between worldwide travel
agency leaders and IATA after the association’s airline
members blocked a revised Passenger Sales Agency
Agreement.
http://www.travelmole.com/item/85014

2. Thomas Cook hit by slump in German bookings
~~~~~~~~~~~~~~~~~~~~~~~~~
Thomas Cook group has said its prospects for the
2001/2002 financial year have taken a downturn.
http://www.travelmole.com/item/84839

3. UK visitor numbers slip back
~~~~~~~~~~~~~~~~~~~~~~~~~
BITOA chief executive Richard Tobias has told TravelMole
that the latest set of figures for visitor numbers to the UK are
disappointing.
http://www.travelmole.com/item/84814

4. Compass puts Travelodge up for sale
~~~~~~~~~~~~~~~~~~~~~~~~~
Budget hotel brand Travelodge is to be sold by its parent
company Compass Group, along with fellow subsidiary
Little Chef.
http://www.travelmole.com/item/84827

5. The TravelMole Interview: Howard Frost, Travelink
~~~~~~~~~~~~~~~~~~~~~~~~~
Travelink Systems is set to announce four significant
signings within the next few weeks according to its new
sales director Howard Frost.
http://www.travelmole.com/item/84982

6. Lastminute launches in Japan
~~~~~~~~~~~~~~~~~~~~~~~~~
Lastminute.com has launched a Japanese version of its
website as part of a bid to expand its global presence to 10
countries.
http://www.travelmole.com/item/84738

7. Ryanair names Tim Jeans replacement
~~~~~~~~~~~~~~~~~~~~~~~~~
Ryanair has promoted Sinead Finn to the post of sales and
marketing manager, replacing Tim Jeans who is leaving the
no-frills carrier to join MyTravel.
http://www.travelmole.com/item/84784

8. Air travellers more worried by DVT than September 11
~~~~~~~~~~~~~~~~~~~~~~~~~
Deep Vein Thrombosis (DVT) is deterring more people from
flying than Sept 11, according to new research by Visa UK.
http://www.travelmole.com/item/84887

9. Business travel levels remain depressed
~~~~~~~~~~~~~~~~~~~~~~~~~
US business travellers are still reluctant to travel overseas
following the September 11 attacks on New York and
Washington, according to Plog Research.
http://www.travelmole.com/item/84818

10. Site of the Week: LonelyPlanet.com
~~~~~~~~~~~~~~~~~~~~~~~~~
TravelMole reviewer Adrian Mann gives this week’s featured
site, LonelyPlanet.com, a big thumbs-up.

He says: “It’s changed a lot since I first found it many years
ago, and I’m glad to see it hasn’t lost any of the freshness
and style that made Lonely Planet popular in the first place.
The advice, comments and articles all have an air of
authenticity. It appears that it’s all based on first-hand
experience. As a site, it’s quick, easy to navigate, rejects the
use of gimmicks or things that will annoy the user, and
looks good throughout.” Read his full review:
http://www.travelmole.com/featured_sites.html

LATEST PRESS POSTINGS
Worldspan names Vela McClam-Mitchell to lead worldwide travel supplier services
Farebase releases new versions of fare searches
Baubock Report issued by ETTFA
http://www.travelmole.com/news/press

TRAVEL DEALS FOR THE TRAVEL TRADE
TravelMole, in association with idDeals, brings you the
opportunity to get exclusive travel trade and airline staff
discounts at a range of properties at home and abroad:

Seychelles, The Plantation Club: luxurious beach resort, 25% off.
Dubai, Five star Hilton resort: GBP 35 per double incl tax.
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Please note these discounts are only available to serving travel
agents or airline staff and their travelling companions. For
full details of these offers, go to:
http://www.travelmole.com/item/69822

CAREERZONE
This week on TravelMole there are 89 travel-related job
vacancies, all listed at:
http://www.travelmole.com/cgi-site/tmjobs.cgi
If you want to be the first to know about a new vacancy that
matches your own interests, just set up a Job Vacancy Alert and
we’ll send you an email as soon as the job is posted.
http://www.travelmole.com/cgi-site/tmjprofile.cgi?action=insert

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