United Kingdom
United States
Asia Pacific
TTD: Virgin Holidays launches online travel amendments
Virgin Holidays has introduced an online self-service tool for agents.
It enables agents to access a booking throughout its life and make a range of changes and transactions via www.vhols4agents.com.
The operator claims no other mainstream tour operator allows agents to access their customer’s bookings post-booking but also enables them to make significant changes. These include upgrading flights, adding or upgrading a hire car, changing customer details, upgrading hotel rooms, changing hotels or the board basis, adding or changing excursions, requesting information on tickets or itineraries and requesting or printing invoices.
Virgin Holidays’ normal £25 amendment fee is being waived for agents using the online option until June 30. After this date amendments will continue to be charged to call centre and viewdata bookings, the operator said.
Sales & operations director Stewart Baird said: “This is a huge step forward for the travel industry and another nail in viewdata’s coffin.
“Travel agents don’t want to wait in a telephone queue to simply change a name or add an excursion to a booking. Our technology enables them do this and so much more in a simple and user friendly way. We alert travel agents to up-sale opportunities and this great tool helps them increase sales revenue and commission earnings”.
Report by Phil Davies
Phil Davies
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Woman dies after going overboard in English Channel