United Airlines is ready for peak summer travel season with new personalized mobile app features to make catching connecting flights more seamless.
Customers with connecting flights at United’s U.S. hub airports can now access a special section of the app that includes a countdown to connecting flights and customized turn-by-turn directions to their connecting gate.
It also displays estimated walk times to the gate, real-time flight status updates, and tips for longer layovers.
These features are exclusive to the United mobile app and expand on the airline’s ConnectionSaver technology,
The AI-powered tool has aided more than 3.3 million customer connections since launching in 2019.
ConnectionSaver automatically identifies departing flights that can be held for connecting customers – without delaying the on-time arrival of the customers who have already boarded.
Now, customers have full visibility of their connecting flights right on their phone screens.
United trialed these app features during a beta test period this spring, and during that time, more than 350,000 customers used the new features.
It achieved a 98% success rate of travelers making their connection, United said
“We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience,” said David Kinzelman, United’s Chief Customer Officer.
“With these new features, our customers will have even more real-time details about their flight.”
United says more than 20 million customers have booked connecting flights this summer.
