United fined USD2.75 million for disabled assistance, tarmac delay violations

Wednesday, 08 Jan, 2016 0

United Airlines has been fined a total of $2.75 million for two separate offenses over treatment of disabled passengers and for violating tarmac delay rules.

The US Transportation Department said United did not return wheelchairs to customers in a timely manner or give adequate assistance to disabled travelers at five of its hub airports during 2014.

The DOT also found United did not deplane passengers after tarmac delays of more than three hours during severe weather in December 2013 and May 2015.

"We remain committed to fully meeting all rules – particularly during difficult operating conditions," a United statement said.

The agency said $500,000 of the fine imposed will go toward upgrading United’s mobile app to allow customers to make advance requests for disabled assistance at airports.

"We expect this to greatly improve our ability to have wheelchairs where they need to be, when they need to be there, so that our customers can get on their way home or to their next destination with ease," said Jon Roitman, senior vice president of airport operations.

below social share icons

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

We are the UK’s leading Canada travel experts Canadian Affair Company Information Founded in 1995, Canadian Affair offers an...

Our Mission Ecommerce has transformative powers, and we believe everyone should be able to take part. But outdated solutions and...

Discover Punta Gorda/Englewood Beach, also known as the Charlotte Harbor Gulf Island Coast. This natural wonderland is nestled in the...

If you’re thinking of cruising, there’s a very good chance you’re considering a Carnival cruise. Growing since our founding in...

Located in the heart of the Northeast and within easy driving distance of a third of the population of the...

AXA Assistance specializes in best-in-class cost containment, health and travel services. Over 60 years of experience combined with a US and...

The State of Michigan is blessed with the riches of unspoiled nature: the nation’s longest freshwater coastline, lakes that feel like...

Princess Hotels & Resorts is a hotel chain specialising in holiday and urban hotels located in first class tourist destinations,...

Palladium Hotel Group is a renowned Spanish hotel chain that first emerged towards the end of the 1960s. Currently present...

Air Transat is Canada’s number one leisure airline. It flies to some 60 international destinations in more than 25 countries...

We work with reliable data providers with global coverage, that guarantee data representativeness as well as compliance with International Personal...

Destination British Columbia (Destination BC) is a Provincially funded, industry-led Crown corporation that supports a strong and competitive future for BC’s...

In 2019, Buffalo Tours and Olympus Tours joined the Flight Centre Travel Group (FCTG) family and formed Discova. With the...

We make travel accessible for everyone We believe everyone should be free to experience the world. For us, there’s no...

IHG Hotels & Resorts: Redefining Hospitality Excellence IHG Hotels & Resorts is a globally renowned hospitality company that stands at...

The Oregon Tourism Commission, dba Travel Oregon, works to enhance visitors’ experiences by providing information, resources and trip planning tools...

Hilton is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in...