Virgin Australia’s loyalty division Velocity Frequent Flyer is on the lookout for a new head, following the impending resignation of Neil Thompson.
Virgin will launch a global search for a new loyalty CEO and Thompson will remain at the helm until a replacement is appointed.
He said he will leave to focus more time on current and future advisory roles.
Thompson has served in the role since 2012 and has overseen a membership increase of more than 1.6 million to 4.7 million members.
"Under his leadership, member numbers have grown by more than 1.6 million, member engagement has increased significantly and a number of ground-breaking initiatives have been introduced, including the world-first Points conversion with Singapore Airlines, the Australian-first Global Wallet product and major partnerships with BP, Aussie Home Loans and Australia Post," said Virgin Australia CEO John Borghetti.
"Neil has done an outstanding job in delivering on all strategic targets for Velocity Frequent Flyer and has built a strong foundation for the future growth of the business."
Until 2008 Thompson was in charge of the frequent flyer business of Qantas where he worked alongside Borghetti.
Melbourne born Thompson is a Mandarin speaker and a board member of the Australian National University’s Centre for China in the World.
