United Kingdom
United States
Asia Pacific
Virgin investigates courier service to avoid lost luggage
Virgin Atlantic’s innovation team is investigating ways to pick up passengers’ luggage before they leave and deliver it to their hotel or resort before they arrive.
Speaking at an airline forum at WTM, the airline’s director of communications Paul Charles said the move would help reduce the amount of lost luggage.
“We are looking at how private courier services could pick up luggage before departure and fly it separately,” he explained.
“It would then be delivered to the customer’s hotel so it’s there waiting for you, and might even be unpacked too!”
But he admitted the airline was “nowhere near” putting its plans into operation and had costs issues to look into.
“But it may well be a reality in the future,” he said.
Jonathon Counsell, British Aiways head of Heathrow Terminal 5 development, said the problem of lost luggage would be drastically reduced when the new terminal building opens.
He said the current congestion at Heathrow meant that the luggage system simply “falls over” but BA is fully confident that the problems will be overcome at T5.
by Bev Fearis
Related News Stories:
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Kittipong Prapattong’s Plan for Thailand’s Tourism Growth: Taxes, Visas, and Campaigns
James Jin: Didatravel’s Journey from China to Global Reach and the Impact of AI on Travel
Darien Schaefer on Pensacola’s Evolution: From Small Town to Global Destination
Florida Tourism’s Next Frontier: Dana Young on Expanding Beyond the Classics
Patrick Harrison on Tampa Bay Tourism’s Resilience and Marketing Strategy
Bubba O’Keefe on Clarksdale’s Vibrant Music Scene
Commemorating Elvis and Embracing Tupelo’s Culture with Jennie Bradford Curlee
Craig Ray and the Expansion of the Blues Trail
Presenting Mississippi’s Cultural Trails with Katie Coats
Robert Terrell: A Journey Through BB King’s Influence
Rochelle Hicks: Celebrating Mississippi’s Musical Legacy
Exploring Jacksonville with Katie Mitura: The Flip Side of Florida
Dozens fall ill in P&O Cruises ship outbreak
Turkish Airlines flight in emergency landing after pilot dies
Boy falls to death on cruise ship
Unexpected wave rocks cruise ship
Storm Lilian travel chaos as bank holiday flights cancelled