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Viva Macau arrives in Sydney – a week late
MACAU – Viva Macau has sorted out its problems with Australian aviation authorities and has begun flying to Sydney.
The Sydney service was delayed for a week awaiting approval from the Civil Aviation Safety Authority (CASA) in Australia.
Initially, the service will link Macau and Sydney with three flights per week,
Con Korfiatis, Viva Macau’s chief executive, said he was grateful for the understanding of all affected passengers who were scheduled to fly with the airline last week.
All affected passengers were re-accommodated with either alternative flight arrangements on a similar schedule, a full refund or re-booked on a future Viva Macau flight.
A free return ticket to any of Viva Macau’s scheduled destinations was also offered to each passenger, redeemable within 12 months.
“Last week’s postponement was unexpected and outside Viva Macau’s control, but…. the customer feedback and understanding has been very positive and encouraging,” Korfiatis said.
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